Return & Refund Policy

1. Return Eligibility

We accept returns within 30 days of delivery. To qualify:

• Items must be unused and in original packaging.
• You must provide proof of purchase (order number or receipt).

2. How to Start a Return

Please contact our customer support at support@ggsugar.com with your order details and reason for return. We will guide you through the next steps and provide return instructions.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping method and insurance for high-value items.

4. Refund Process

Once we receive and inspect the item, we’ll notify you of approval or denial. Approved refunds will be processed to your original payment method within 5–10 business days.

5. Items Not Eligible for Return

• Gift cards
• Digital products or downloads
• Items marked as final sale

6. Exchanges

If you wish to exchange an item for a different size, color, or a replacement, please contact us at support@ggsugar.com and we will assist you.

7. Questions?

We’re here to help. For any return or refund inquiries, reach out to us at support@ggsugar.com.