Shipping & Delivery Policy – GG-SUGAR

1. Responsibility Disclaimer We are not responsible for stolen packages or deliveries made to incorrect addresses due to customer input errors. Please double-check your address at checkout.

2. Refused Deliveries If you refuse a delivery, you will be responsible for round-trip shipping costs and a restocking fee. We ask that you place your orders mindfully.

3. Discreet Packaging All orders are shipped in plain packaging with no indication of the contents or our brand. The return address is generic. We never include catalogs or marketing materials in shipments.

4. Shipping Regions We ship to the following regions:

• North America: US, Canada, Mexico, Puerto Rico

• Europe: Most EU countries + UK, Turkey

• Asia: Singapore, Japan, South Korea, India, UAE, and more

• Oceania: Australia, New Zealand

• South America: Brazil, Chile, Colombia, Peru

• Africa: South Africa

5. Shipping Costs

• Standard (5–10 business days): US $8.99

6. Processing Time

• 98% of orders ship within 24 business hours if placed before 10 AM CST on weekdays.

• Orders placed on weekends or holidays are processed the next business day.

7. International Shipments

• Once a shipment reaches your country’s customs, final delivery is handled by your local agents.

• For tracking, use 17Track and contact your customs office for delivery updates.

• Countries with known import challenges include India, UAE, Saudi Arabia, Thailand, Malaysia, and South Korea.

8. Delivery Estimates

• Orders ship within 1–2 business days from our warehouse if in stock.

• Carrier delivery times are estimated, not guaranteed (typically 5–10 business days).

9. Tracking & Carriers

• All orders receive a tracking number within 24 hours of shipment.

• We use USPS, UPS, or FedEx for domestic deliveries; international carriers may vary.

• We do not support Cash on Delivery (COD) orders.